We Want You to Love Your Gear
We stand behind everything we make. If for any reason you’re not completely happy with your purchase, we’re here to make it right.
Our Return Policy
You have 30 days from the date of purchase to return most items for a refund or exchange. Items purchased in November and December can be returned or exchanged until January 31st of the following year. We want you to have enough time to try things out and decide if they’re right for you.
Return Conditions
To be eligible for a return, items must be:
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Unworn, unwashed, and undamaged
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Returned with all original tags still attached
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Returned within the 30-day window
We reserve the right to refuse returns that don’t meet these conditions.
Refunds vs. Store Credit
Exchanges and refunds for store credit are always free. If you’d prefer a refund back to your original payment method, that’s also an option—though please note that some exclusions may apply depending on your location.
How to Start a Return or Exchange
Returning something is easy:
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Contact us through our website’s contact page or help center
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Let us know whether you’d like a refund or an exchange
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We’ll provide you with a return label and instructions
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Pack up your items and ship them back to us
Return Shipping
We offer free returns on domestic orders. The return label we provide covers the cost of shipping your items back to us. For international returns, shipping costs are the responsibility of the customer unless the return is due to a defect or error on our end.
Warranty & Repairs
We build our gear to last a lifetime of adventure. But if something goes wrong with your product, we’re happy to repair it, replace it, or reward you for reselling it through our resale program. Our Guaranteed for Good™ program is designed to extend the life of our products through repairs, warranty support, and responsible returns.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us right away through our website. We’ll make it right—whether that means a replacement, a refund, or store credit. We’ll cover the return shipping for defective items.
Final Sale Items
Some items—like limited-edition releases or deeply discounted sale products—may be final sale. Please check the product page for specific return policies before purchasing.
Questions?
We know returns can be confusing. If you have any questions, don’t hesitate to reach out through our contact page. We’re here to help every step of the way.