How We Get Your Gear to You
We know you’re excited to get your new gear. We’re excited for you to get it too. Here’s everything you need to know about shipping and delivery.
Processing Time
Most orders are processed and ready for shipment within 1-2 business days of placing your order. During peak seasons or promotional events, processing times may be longer. We’ll send you an email confirmation with tracking information as soon as your order ships.
Orders placed on weekends or holidays will begin processing on the next business day.
Shipping Rates and Options
We offer several shipping options to fit your needs:
Standard Shipping – Our most affordable option. Delivery typically takes 2-6 business days after the ship date. Rates are calculated at checkout based on your location and order total.
3-Day Shipping – For when you need your gear a little faster. Delivery typically takes 1-3 business days after the ship date. Rates vary based on your location.
Free Shipping – We offer free standard shipping on orders over a certain amount—typically $99 or the equivalent in your local currency. The threshold is clearly displayed at checkout and in your cart.
International Shipping
We ship to many countries around the world, including countries across the European Union, Canada, the United Kingdom, Australia, New Zealand, Japan, Korea, Taiwan, and Central and South America. International shipping rates and delivery times vary by destination. Please note that international orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer and are not included in our shipping rates.
Tracking Your Order
Once your order ships, we’ll send you a tracking number via email. You can use this number to monitor your package’s journey from our warehouse to your doorstep. If you have an account with us, you can also track your order from your account dashboard.
PO Boxes and APO/FPO Addresses
We are unable to ship to PO boxes. Please provide a physical street address for delivery.
What If Something Goes Wrong?
We want your delivery experience to be smooth and stress-free. But sometimes things happen:
Lost Packages – If your tracking shows “delivered” but you haven’t received your package, please check with neighbors or your local post office first. If you still can’t find it, contact us through our website and we’ll help track it down.
Damaged Packages – If your box arrives damaged, please take photos before opening it. If the gear inside is damaged, contact us right away and we’ll arrange a replacement or refund.
Delayed Shipments – We do our best to meet our estimated delivery times, but we can’t control carrier delays caused by weather, holidays, or other circumstances. If your order is running late, we’ll do everything we can to get it to you as soon as possible.
Incorrect Address
Please double-check your shipping address before placing your order. If you realize you’ve entered the wrong address, contact us immediately. We can’t guarantee we’ll be able to change it once the order is processed, but we’ll do our best to help.
Questions About Shipping?
We’re here to help. If you have any questions about shipping rates, delivery times, or tracking your order, please reach out through our contact page. We’ll get back to you as quickly as we can.